You may track your order by logging into your account or by clicking the link in your shipping confirmation email. To access your account, click the Account icon located in the top right corner of objectshow.com
What locations do you ship to?
We can deliver our products anywhere in the United States. We also ship internationally!
What is your shipping time frame?
If your package is within the USA, shipping takes 3-5 business days. If your package is shipped internationally, shipping will take up to 7-14 business days. Note that pre-sale orders have a 2-4 month waiting time before they can ship out.
What is your pre-sale shipping timeframe?
If your order is under pre-sale, shipping will take 2-4 months before the order can be shipped out. We will send a notification once the order has shipped.
Can I change my shipping address?
If your package hasn't shipped out, you may still request to update your shipping address. If your package has shipped, please contact the shipping courier to reroute it to your address.
Why was my order marked as delivered, but I never received it?
If this happened, either the package was delivered to the wrong address. Please contact our support team for assistance.
Returns and Refunds
Can I return my order?
SOTU does not accept return orders at this time. Connect with our support to address your concerns.
Why did my package arrive damaged?
If your package arrived damaged, please contact our support team to arrange either a reshipment or a refund.
Can I request a refund for the missing product?
If this happens, you may request a refund or reshipment. Please contact the support team to arrange either a reshipment or a refund.
Can I cancel my order and request a refund?
If your package hasn't shipped out yet or it's under a pre-sale order, you may request a refund.
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